Many businesses choose to record calls for compliance purposes – both internal and external. Many PBX/UC systems, however, do not offer much in the way of built-in recording functionality to satisfy compliance-level requirements. A more robust compliance (fully integrated) call recorder is required.
Download our new ebook: “Compliance Recording or Convenience Recording” to learn about the compliance issues facing businesses and the type of functionality you really need in order to fully comply.
You will learn about the functionality necessary to comply with:
- MiFID II
- Telemarketing Sales Rule
- Fair Debt Collections Act
For example, does your current recorder have digital fingerprinting, audit trails, resiliency, retention manager, and a recording rules engine?