RECITE’s Dashboards tool enables agents, supervisors and administrators to view real-time metrics upon logging into the RECITE solution. Dashboards provide an at-a-glance view of agent and supervisor performance. Based on their pre-defined role, users can drag relevant widgets to the dashboard screen and build custom views. Dashboards can be unlocked and dragged to additional screens for easy viewing.
▸ Included with RECITE— no additional licensing is required.
▸ Admin widgets include channel usage, database info, uptime, network traffic, SQL Server info…
▸ Filters can be applied to widgets to further enhance the value of the data
▸ Supervisor widgets include peak call volume, call stats, monthly call volume, daily call volume, bottom 5 team members, top 5 team members, talk time, last call for agent, weekly average scores…
▸ Agent widgets include daily call volume, last score, top performing agent…