Enhance Your Customer Experience
Train staff to deliver exceptional telephone customer service
Reveal and resolve skill gaps in performance
Improve Your Bottom Line
Transaction Verification
Resolve Misunderstandings and Disputes
Gain Advanced Technology
Access valuable data live at a glance
Seamless integration with third-party applications
One of the only solutions compatible with Skype for Business
Compatible with virtually every PBX and UC platform
Increase Sales and Lead Conversions
Track service, promotional and sales calls
Understand the dialog that works best in sales calls
Maintain and Protect Your Business Reputation
Ensure staff training on accepted policies and procedures
Monitor live agent interactions
Easily evaluate agents and provide situational training
Meet Regulatory Compliance
Record calls and interactions for compliance and liability protection
Reduce risks associated with regulatory compliance and information security
Encrypt recordings of customer interactions to meet security standards
Mask sensitive information to comply with PCI and other regulations
Securely share interaction recordings
