▸ Digital and analog extension side recording is generally used for passive recording of non-IP extensions on a PBX.
▸ This requires the decryption of proprietary PBX signaling and, in most cases, is more cost effective than a CTI integration.
▸ It is supported through the use of a compatible recording card that is installed on the RECITE server and bridged to the phones via a patch panel.
▸ It enables the recording of all calls made to and from an extension target that is patched in for recording.
▸ It will record internal extension to extension calls as well as external calls.
There are two types of call recording for Digital and Analog Extensions: Passive and Active Recording.
Passive Recording is completely transparent to a telephone system. A passive integration involves the recorder passively sniffing (monitoring) a network for audio and call information to copy to the recorder. There is no impact to the telephone system at all.
Active Recording involves a switch-level integration that requires additional data from a CTI application from the PBX or a third-party vendor. This additional data facilitates an extended set of call controls, delivering greater flexibility and functionality as a result of the interaction between the call recorder and the PBX.