Meet Regulatory Compliance

▸ Reduce risks associated with regulatory compliance and information security
▸ Encrypt recordings of customer interactions to meet security standards
▸ Mask sensitive information to comply with HIPAA, PCI and other regulations

Maintain and Protect Your Business Reputation

▸ Ensure staff training on accepted policies and procedures
▸ Monitor live agent interactions
▸ Easily evaluate agents and provide situational training

Gain Advanced Technology

▸ Access valuable data live at a glance
▸ Seamless integration with third-party applications
▸ One of the only solutions compatible with Skype for Business
▸ Compatible with virtually every PBX and UC platform

Enhance Your Patient Relationships

▸ Train staff to deliver exceptional telephone customer service
▸ Use customized scorecards for insightful evaluations
▸ Reveal and resolve skill gaps in performance
▸ Resolve Misunderstandings and Disputes
▸ Monitor live interactions

Ensure Liability Protection with Interaction Recordings

▸ Record Doctor/Patient phone consultation
▸ Record life flight dispatch and communication
▸ Record paramedic to ER communication
▸ Record calls handled by all departments, including:

• Patient transfers
• Collections
• Appointment scheduling
• Phone prescriptions

▸ Securely share interaction recordings