RECITE Service Provider Edition
Numonix’s RECITE Service Provider Edition (SPE) is a multi-tenant call recording solution for telecom service providers and shared customer contact centers. Leveraging the ingenuity of the RECITE interaction recording solution, RECITE SPE enables service providers to tap an additional source of revenue by offering their customers a fully featured, compliant call recording and quality management solution.
RECITE SPE is a competitively priced, robust and scalable solution with flexible billing options tailored to fit the service provider’s business model. File encryption, segregated databases and granular permission-based roles facilitate secure data access and adhere to various compliance regulations.
New Revenue Opportunity With Little to No Risk
Benefits:
▸ Access additional revenue streams with little to no risk
▸ Provision additional tenants with minimal maintenance
▸ Help your customers comply with regulatory compliance
▸ Empower your customers gain valuable insight into their employees’ performance
▸ Provide your customers with the ability to record calls and interactions for liability protection
▸ Enable fast start-up for your customers utilizing RECITE SPE’s quick set-up and highly intuitive user interface, which allows for minimal training
▸ Competitively priced, robust and scalable solution
▸ Flexible billing options tailored to fit the service provider’s business model
Robust, Flexible and Scalable Recording Solution That Meets Your Customers’ Needs
Features:
▸ Fully featured, compliant call recording and quality management solution
▸ File encryption, segregated databases and granular permission-based roles facilitate secure data access and adhere to various compliance regulations
▸ Centralized Web-based access and administration for easy access to recordings
▸ Access to Quality Management for agent scoring and reporting
▸ RECAP (API) for seamless integration in to the service providers portal
▸ RECAP (API) for provisioning users with enhanced provisioning for Skype for Business
▸ Migrate tenants between systems or to a dedicated solution as their needs change
▸ Proactive monitoring to ensure uninterrupted service
▸ User activity logging to enable transparency
Supported technologies include:
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