Screen Recording

RECITE’s Screen Recording module records full-motion video of the agent’s desktop. While on a call, it is synchronized to the audio recording, creating a comprehensive view of the agent’s customer interaction. The Screen Recording feature enables supervisors to monitor desktop activity live through the live monitoring panel while the agent is on a call or general desktop activity without a call.

Screen Recording Features:

▸ Additional Module – licensed on a per seat basis
▸ Incorporated into the Quality Management module
▸ Support for multiple monitors
▸ Click and zoom in on previews for more detailed inspection
▸ Required in order to monitor targeted agents screens in the live monitoring panel

Boost Business Insights with Screen Recording:

▸ Gain insight into the desktop habits of your agents, even while they are not on calls
▸ Get a complete view of the interactions your agents are having with your customers
▸ Gain valuable insights into agent performance
▸ Reveal and resolve skill gaps in agent performance
▸ Identify training needs
▸ Increase the effectiveness of agent training
▸ Manage compliance with procedures
▸ Manage productivity