What is SIPREC? (SIP Recording)
The Session Recording Protocol is used for establishing an active recording session and reporting of the metadata of the communication session.
Session Recording Server or SRS (RECITE), is a SIP User Agent (UA) that acts as the sync for recorded media.
Session Recording Client or SRC, is a SIP User Agent (UA) that acts as the source of the recorded metadata & media, sending it to RECITE. The Session Recording Client could be a personal device (such as a SIP phone), a SIP Media Gateway (MG), a Session Border Controller (SBC), Media Server, or an Application Server.
RECITE’s session based recording solution for SIPRec provides customers with a very convenient but powerful recoding methodology based on the SIPRec open standard. RECITE’s vast CTI integrations with virtually every telephony platform including but not limited to Microsoft Skype for Business, Cisco, Avaya, Alcatel, Mitel, NEC, etc… allow RECITE to provide a richer integration combining trunk and station side agent information to the call meta data record.
RECITE Meets Your Interaction Recording Needs
▸ Simple setup and integration with various 3rd party vendors like Sonus, ACME, BroadSoft, AudioCodes and more for recording purposes. Refer to 3rd party vendor for SIPRec setup requirements
▸ Recording of Trunk or Station side conversations
▸ Single, Multi-Site, Regional and Geographic deployments
▸ SharePoint & Azure cloud integrations for superior archiving and storage
Easy Recording of SIPRec:
▸ RECITE (SRS) will receive a SIP invite from the SRC (typically an SBC) and in the SDP will reside the call metadata for the actual call to be recorded. RECITE will respond with a 200 OK and then begin receiving RTP / SRTP.
▸ RECITE will optionally receive CTI information from UC platform to enhance call meta data with station side user/agent information
Why RECITE for SIPRec:
▸ It’s affordable. Concurrent based recording licenses with no forklift upgrades.
▸ It’s easy to install and manage. A typical install can be done in less than 1 day.
▸ It’s compatible. Every leading UC vendor on the market is supported
▸ It’s flexible. Deploy on a Physical or Virtual (VMware or Hyper-V) server.
▸ It’s secure. AES 256 bit encryption & SOX compliant
▸ It’s compliant. PCI & HIPPA ready