The healthcare industry is heavily regulated, requiring compliance to laws that protect patient medical records and other personal information. Enacted..

There are countless use cases for businesses recording calls with their customers, such as quality assurance, dispute resolution, order verification,..

Most of today’s call recording solutions capture both parties in a single mixed mono recording format. Less than ideal, mono..

According to Gartner, by 2020, 20% of all contact center seats will be based on Skype for Business (S4B). If..

Just last year, several credit unions/financial institutions fell victim to the strict regulations stipulated in the Truth in Lending Act..

Your call center agents and inside salespeople directly impact your business’s relationship with valued customers and prospects on every single..

Is your client-side recorder causing the following issues? Incorrect call direction reporting Phone numbers mixed between records Inability to pull..

Most call recording systems today are set to the “record on demand” mode, giving agents the ability to record if..

Skype for Business does not have a full-featured recorder built into the application. If you require robust capabilities, you need..

Capturing, storing and replaying your Skype for Business interactions can bring your business a multitude of advantages over companies that..